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Managed hotel programs help show where money is being spent and where travelers are so you can meet your duty of care obligations. Plus, centralized reporting helps keep track of spend so you can negotiate better volume deals with hotels.
Here, we'll provide you with the benefits of a managed hotel program and an action plan for creating a robust one that drives adoption.
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Recommended
1 Amex GBT internal reporting, as of January 2025. Includes properties with rates from third-party partners (e.g., Expedia and Booking.com) that are available to book in our marketplace. Subject to availability. Some property exclusions by customer solution and preference.
2 Amex GBT internal reporting, FY 2024.
3 Based on American Express Global Business Travel contractual agreements and availability for 2025. Program content is subject to change without notice. Individual results may vary. Additional terms may apply. Some rates inclusive of Wi-Fi and breakfast, with many offering additional value adds.
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The only marketplace you need for business travel
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Travel manager tools
Traveller tools
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Take advantage of our hotel marketplace
With American Express Global Business Travel (Amex GBT), you have access to the most valuable marketplace in business travel. There really is no need to look elsewhere.
- Next-level choice: Over 2 million accommodation options.1 Rooms in 35,000 cities across 180 countries.2 The widest possible choice of properties and options. Global coverage. Maximum availability.
- Next-level value: Your travelers can access up to 20% off the best available rates and unique preferred rates, all in one place.3
- Next level tech and servicing: Elevate your traveler experience with seamless user experience and best-in-class service including smart hotel recommendations and 24/7 travel assistance.
Understanding the value of hotel attachment
Hotel attachment is a metric used to see how often a hotel is booked on your travel portal against an overnight air booking. If you’re not seeing any attachment across bookings, it’s likely that travelers are booking outside your portal. It’s critical they use your portal for the following reasons:
- Duty of care: When travelers book through your hotel program, you know where they are and can respond faster in an emergency.
- Experienced travel support: Within your program, travel consultants are available 24/7 to support travelers’ needs and assist during disruptions.
- Visibility and actionable insights: Our reporting tools provide key insights into the performance of your negotiated rates so you can make more informed decisions.
- Savings and policy compliance: Benefit from technology solutions like our pre-trip approval platform, Expert Auditor, and Trip Recommender to drive hotel attachment, get the best rates, and stay compliant.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
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FirstName LastNamePosition, Company
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FirstName LastNamePosition, Company
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FirstName LastNamePosition, Company
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We’re the solution for you.
11K
Clients Globally 195%
Clients Retention12M+
Properties to choose from 3$57M+
saying in client airfares 2$1.5B+
INVESTMENT IN OUR TECHNOLOGY 4- 1 Amex GBT Internal Reporting, over three years from 2020-2022. 2 Based on American Express Global Business Travel internal reporting, January – December 2022. Savings reflect GBT Preferred Extras air program results across Amex GBT Select SME/MM clients. Individual results may vary. 3 Source: amexglobalbusinesstravel.com/press-room. 4 American Express Global Business Travel Internal Reporting, as of 2022.
Talk to your travelers
Here’s how you can communicate the benefits of booking hotels with Amex GBT Select efficiently:
- Highlight traveler benefits: Safer trips, loyalty points, 24/7 support, unrivaled choice and great hotel offers.
- Use our pre-prepared templates: Share this email template or promotional materials to drive hotel attachment. Follow this guide to promote program adoption further.
- Use all channels: Intranet, internal newsletter, or on-site events.
- Enlist ambassadors: Use your top travelers to promote the benefits of booking hotels on your portal.
- Ask travelers what they value: Gather insights on preferred lodging so you can build a hotel program that drives adoption.
Promote Amex GBT Preferred Extras
Amex GBT Preferred Extras are negotiated hotel rates that offer exclusive benefits including flexible cancellation, additional loyalty points, complimentary breakfasts, and more.
Alongside your own negotiated rates, encourage travelers to utilize Amex GBT Preferred Extras. To negotiate discounted rates for hotels efficiently, you should:
- Extract your booking data by top destinations, travel spend, top hotels, and airline routes.
- Identify cities where you could centralize bookings into one hotel to negotiate a special rate. A minimum volume is needed. If you have 100+ bookings and could centralize those in one location, you might have an opportunity to negotiate.
- Survey your travelers on what amenities and services they’d prefer included in negotiated rates, to offer benefits as well as savings.
- Once you’ve got a selection of hotels, you can contact them to negotiate. If you need support, contact your Amex GBT Consulting team.
Create your hotel program
Drive higher adoption by adding these hotel program benefits into your travel policy:
- Use Amex GBT Consulting’s Hotel Monitor, a forecast of global hotel rates. It provides analysis of what drives pricing and steps for smarter sourcing to help you create an effective hotel program.
- Identify policy areas to prioritize using traveler insights, your data, and Hotel Monitor.
- Create a group for your top travelers to give them more flexibility with travel policy exception rules.
- Define dynamic rate caps to adjust hotel nightly rate caps based on changing market prices and generate savings.
- Flag “out of policy” locations to monitor safety and hide destinations you don’t want travelers to visit.
- Set up custom locations that give travelers an easy way to search for hotels near their office or other key locations.
- Add your negotiated rates to maximize savings.
- Include additional tips on traveler benefits in your written policy, such as the ability to earn hotel loyalty points.
Measure your success
Visit your reporting tool and review your hotel program’s performance:
- Hotel attachment: Review the Hotel Lost Opportunity report in Insights, or work with your client general manager to determine hotel attachment metrics.
- Supplier performance: Monitor hotel booking activity by city and chain to identify opportunities to negotiate more competitive rates.
- Policy compliance: Monitor how travelers are booking to drive policy adjustments and enforcement.