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Terms and Conditions: Refer a Business Program
Revised as of February, 2, 2024 (the “Effective Date”)


The following are the Terms and Conditions (“Agreement”) for the participation of the referring company (the “Referring Company” or “you”) in the lead referral program (the “Lead Referral Program”) offered by GBT Travel Services UK Limited d/b/a American Express Global Business Travel. (“GBT”, “we”, “our”, or “us”, and together with the Referring Company the “Parties”).

1. Definitions. Capitalized terms used but not otherwise defined herein have the meanings ascribed to them in this Section 1. Other defined terms appear in the body of this Agreement.

  1. “Lead”means a company that may be interested in applying for a Travel Management Services Account.
    b. “New Client Commencement Date” means with respect to the New Client, as defined in Section 5 (Incentive Payment), the date on which the New Client is first tracked by GBT for spending on the new Travel Management Services Account.
    c. “Referral Site” means https://explorer.amexglobalbusinesstravel.com/Lead-Submission-Form.html, or other GBT sites maintained for the Lead Referral Program.
    d. “Travel Management Services” means a corporate travel management product or service offered by GBT.
    e. “Travel Management Services Account” means a Travel Management Services program account established with a Travel Management Services product or service.
  1. Referring Company
  2. Only authorized representatives of eligible companies can enroll their company in the Lead Referral Program as a Referring Company.
    b. Only a company in the United States with a federal tax ID number is eligible to be a Referring Company under the Lead Referral Program. Government entities are not eligible.
    c. The Referring Company represents that it is a business entity organized under the laws of a jurisdiction within the United States or its territories and its principal place of business is located within the United States or its territories.
    d. You represent that any employees, agents, or individuals who act pursuant to this Agreement (each an “Individual Referrer”) are duly authorized to access or use the Referral Site and to legally bind you to this Agreement and all transactions conducted in your name.
  3. Leads
  4. You hereby agree to refer Leads by submitting them in the Referral Site for our solicitation of the Lead for application for a new Travel Management Services Account.
    b. You agree to assist us in solicitation of a Lead by, including but not limited to, submitting the Lead Submission Form found at the Referral Site carefully and accurately and at our request promptly providing additional information known to you about the Lead.
    c. We will in our sole discretion decide whether to solicit a Lead, and we will in our sole discretion approve or reject applications from a Lead in accordance with our procedures.
  5. Qualified Lead
  6. A “Qualified Lead” must not currently be a GBT customer and must not have been submitted as a referral within the last year through any internal or external GBT lead referral program.
    b. Notwithstanding the above, GBT has sole discretion regarding acceptance of all Leads, including Qualified Leads.
  7. Incentive Payment
  8. A one-time incentive payment (“Incentive Payment”) will be issued only for a Qualified Lead referred through the Referral Site which (i) becomes a Travel Management Services customer in the United States (a “New Client”) and (ii) spends on the Travel Management Services Account within one year after the New Client Commencement Date.
    b. The Incentive Payment will be paid to the Referring Company to an account identified by the Referring Company. Separate additional terms may apply depending on the payment method.
    c. The amount of the Incentive Payment for referred New Clients shall range from $250 to $75,000 depending on GBT’s projections of the total travel volume of the New Client, to be determined by GBT in its sole discretion.
    d. An Incentive Payment will be made within approximately 60 days after spending occurs on the New Client’s Travel Management Services Account.
    e. Incentive Payments are only paid to the Company and not to Individual Referrers.
    f. A single Incentive Payment shall be paid for each Travel Management Services Account, regardless of the number of users under the Travel Management Services Account.
    g. No additional Incentive Payment shall be due for any additional Travel Management Services Accounts that are established for a New Client after the New Client Commencement Date.
    h. Other than the applicable Incentive Payments set forth herein, no other payments or fees shall be paid or owed by GBT under this Agreement.
    i. If GBT determines at any time that you or your representative, employee, member or an Individual Referrer provided false information regarding your or their eligibility for or authorization to enter into the Lead Referral Program, or regarding a Qualified Lead, then GBT reserves the right to deem you to be ineligible for the Lead Referral Program and shall have no obligation to pay any Incentive Payment.
    j. If GBT learns, after having paid an Incentive Payment hereunder, that you or your representatives, employees, members or Individual Referrers have provided false information to GBT, then you shall promptly repay such Incentive Payment to GBT at GBT’s request.
    k. During the term of this Agreement, GBT shall have an ongoing right to request, and you shall have the obligation to promptly provide upon such request, verification that the Referring Company’s inclusion in the Lead Referral Program is valid.
  9. Confidential Information.
  10. Confidential Information. In connection with the Lead Referral Program, it is possible that GBT or its respective employees, agents or subcontractors, may disclose to you certain non-public, commercially proprietary or sensitive information, whether or not designated as “confidential” or “proprietary” or similar designation, that relates to the past, present or future business activities of GBT or its subsidiaries or affiliates, or their respective employees, customers or third party suppliers or contractors, including technical, marketing, financial, employee, planning, and other confidential or proprietary material or information of GBT (“Confidential Information”).
    b. Duty of Care.You will hold such Confidential Information in trust and confidence for GBT and, except as set forth in this Agreement or as otherwise may be authorized by GBT in writing, you will not disclose such information to any person, firm or enterprise. You will not use any Confidential Information for any purpose not expressly permitted by this Agreement, and will treat all Confidential Information with the same degree of care that you treat your own confidential or proprietary information, but in no event less than reasonable care. You may disclose Confidential Information only to your employees and contractors who are bound to you by confidentiality obligations substantially equivalent to those set forth in this section, and only as required in order for you to perform under this Agreement. Except as expressly stated herein, you shall not resell, assign, or permit any third-party access to Confidential Information, any other GBT data, or GBT systems.
    c. Exclusions. Information shall not be considered “Confidential Information” to the extent, but only to the extent, that such information: (i) was already known to you free of any restriction at the time it was obtained from GBT; (ii) is subsequently learned from an independent third party free of any restrictions and without breach of this Agreement or any other agreements; (iii) is or becomes publicly available through no wrongful act by you; (iv) is independently developed by you without reference to any Confidential Information.
    d. Required Disclosure. You may disclose Confidential Information if required to do so under applicable law, rule or order, provided that GBT, where reasonably practicable and to the extent legally permissible, provides the you with prior written notice of the required disclosure so that GBT may seek a protective order or other appropriate remedy, and provided further that the GBT discloses no more Confidential Information than is reasonably necessary in order to respond to the required disclosure.
    e. Breach or Threatened Breach. In the event of a breach or threatened or attempted breach of the obligations with respect to Confidential Information, GBT may have no adequate remedy in damages and, accordingly, may immediately seek injunctive relief against such breach or threatened or attempted breach.
    f. Return of Confidential Information. At the request and option of GBT, or in the event of termination or expiration of this Agreement (or any part thereof), you agree to promptly (a) return to GBT the Confidential Information and all documentation, information, specifications, and data related to the Agreement, even if not Confidential Information; or (b) destroy or permanently erase on all forms of recordation the Confidential Information and, if requested by GBT, acknowledge in writing that all such Confidential Information has been destroyed or permanently erased.
  11. Representations and Warranties.You warrant, represent and covenant that you are a legal business entity and have the legal authority to enter into binding contracts with third parties, and that any Individual Referrers are current employees or representatives of you or of your members and whom you have authorized to participate in the Lead Referral Program on your behalf during the term of this Agreement. You also represent and warrant that you do and will cause your Individual Referrers to comply with all applicable laws, rules and regulations with respect to participation in the Lead Referral Program, including, but not limited to, laws related to the use, disclosure and/or export of technical or personal data and dealings with users providing such data. You will, and cause your Individual Referrers to, only use the Lead Referral Program and the Referral Site with content and data for which you and your Individual Referrers, as applicable, have all necessary rights. You represent and warrant that you have the right to provide GBT and its affiliates and their third party contractors with any personally identifiable information included with each referral of a Client, and you have provided notice of your enrollment in the Lead Referral Program to your employees and other individuals authorized by you to participate in the Lead Referral Program and to your members. You acknowledge and agree that all Incentive Payments paid by GBT under the Lead Referral Program are made solely to you and are your sole property. You acknowledge and agree to assume full responsibility for any and all federal, state and local income taxes, sales taxes, applicable payroll taxes, tax information reporting, and tax withholding obligations that may arise as a result of your receipt or use of Incentive Fees. You represent and warrant that:
  12. you have full power and authority to enter into and perform this Agreement;
    b. you are at least 18 years of age and of full legal age in your state of residence;
    c. your agreement to the terms and conditions of this Agreement and performance of this Agreement does not violate, conflict with, or result in a breach of, or default under, any other contract or agreement to which you are a party, or by which you are bound;
    d. an authorized representative of the Referring Company has entered into this Agreement and has authority to bind the Referring Company to this Agreement; and,
    e. all information provided by you and individuals on your behalf is true, complete and accurate.
  13. Indemnification.You agree to defend, indemnify and hold harmless GBT, its parent, its direct and indirect subsidiaries and affiliates and their agents, employees, representatives, licensors and third-party suppliers (each, an “GBT Party”) from any third party (including Individual Referrers for purposes of this Section) claims, liabilities, losses or damages (including, without limitation, reasonable attorney’s fees) asserted against a GBT Party and based upon or arising out of your or any Individual Referrers’ participation in the Lead Referral Program and any use of the Referral Site, or any failure to perform, or negligent or wrongful performance of, any of your or any Individual Referrers’ obligations or duties under this Agreement or your or any user’s breach of a representation or warranty in this Agreement.

    9. Limitation of Liability.IN NO EVENT WILL GBT’S LIABILITY FOR ANY CLAIMS, DAMAGES, LAWSUITS, LOSSES OR CAUSES OF ACTION ARISING UNDER OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE) EXCEED THE GREATER OF: (I) THE COMBINED TOTAL OF AMOUNTS OF INCENTIVE PAYMENTS PAID BY US TO YOU PURSUANT TO THE TERMS OF THIS AGREEMENT, IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY; OR (II) SEVENTY FIVE THOUSAND DOLLARS ($75,000), REGARDLESS OF THE BASIS OF THE CLAIM OR CAUSE OF ACTION. NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY AND EXCEPT AS OTHERWISE EXPRESSLY PROHIBITED BY APPLICABLE LAW, NONE OF GBT, ITS PARENT, ITS DIRECT OR INDIRECT SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE AGENTS, EMPLOYEES, REPRESENTATIVES, THIRD-PARTY SUPPLIERS AND LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST REVENUES, LOSS OF PROFITS, OR LOSS OF BUSINESS), ARISING FROM THIS AGREEMENT OR RELATING TO THE OBLIGATIONS HEREUNDER, EVEN IF ADVISED OF SUCH POTENTIAL DAMAGES. YOU AND GBT AGREE THAT LOST PROFITS DO NOT CONSTITUTE DIRECT DAMAGES.

    10. Term / Termination. This Agreement shall commence on the date you begin to participate in the Lead Referral Program. GBT may terminate this Agreement at any time upon written notice to you. You may terminate this Agreement at any time upon sixty (60) days’ prior written notice to GBT. Either party may terminate this Agreement immediately without further notice if the other party breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach from the non-breaching party.

    11. Survival. Any provision of this Agreement, which contemplates performance or observance after termination or expiration of this Agreement (including, without limitation, confidentiality, limitation of liability and indemnification provisions) will survive termination or expiration of this Agreement and continue in full force and effect.

    12. Entire Agreement / Amendments. This Agreement is the entire agreement between the Parties and supersedes any previous oral or written agreement relating to the subject matter hereof. GBT reserves the right to change this Agreement at any time and for any reason, including, without limitation, systemic changes or changes which may affect its Travel Management Services Account client base. GBT shall provide you with notice of any material changes to this Agreement at least thirty (30) days prior to the Effective Date of such changes. Any modifications to this Agreement will only affect your and our respective rights and obligations from the Effective Date in this Agreement and thereafter. You shall be bound by such changes if (i) GBT is not notified in writing within fifteen (15) days of the Effective Date of your intent to terminate this Agreement or (ii) if you continue to participate in the Lead Referral Program. Any changes to this Agreement will be retroactive and cover any new Leads referred by you or in your name prior to the effective date of the changes. Notwithstanding the above, in the event GBT adds new products or services to the Lead Referral Program, Incentive Fees shall only be payable for any such new products after the date that GBT has added such products to the Lead Referral Program.

    13. Governing Law. You agree that this Agreement will be governed by, construed and enforced in accordance with the laws of the State of New York (without giving effect to the conflict of laws principles other than Section 5-1401 of the New York General Obligations Law).

    14. Arbitration. The Parties agree that any and all disputes, claims or controversies arising out of or related to this Agreement, including any claims under any statute or regulation (“Disputes”), shall be submitted to mediation and if the matter is not resolved through mediation within forty-five (45) days from such submission, it shall be submitted for binding arbitration upon the demand of either party. Any mediation and/or arbitration shall take place in the State of New York, New York County, and shall be administered by, and pursuant to the rules of, the American Arbitration Association or JAMS, upon the election of the party asserting the Dispute. In the event of any inconsistency between this Section and any rule of the arbitration organization, this Section will control. Except as otherwise provided for herein, neither party will have the right to litigate Disputes. DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTES TO BE ARBITRATED ON A CLASS ACTION BASIS OR IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OR OTHER ENTITIES SIMILARLY SITUATED. The arbitrator’s authority to resolve Disputes and to make awards is limited to Disputes between the Parties of this Agreement alone and is subject to the limitations of liability set forth in this Agreement. Furthermore, Disputes brought by either party against the other may not be joined or consolidated in arbitration with Disputes brought by or against any third party, unless agreed to in writing by all Parties. No arbitration award or decision shall be given preclusive effect as to issues or claims in any Dispute with anyone who is not a party to the arbitration. The Parties agree that the arbitrator’s decision shall be final and binding. Should any portion of this Section regarding the arbitrator’s authority to resolve Disputes between the Parties of this Agreement be stricken from this Agreement or deemed otherwise unenforceable, then this entire Section shall be stricken from this Agreement. The provisions of this Section may be enforced in a court of competent jurisdiction, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses incurred in obtaining the enforcement of this provision to be paid to the party against whom enforcement is ordered. Either party shall have the right to seek equitable relief (i) in arbitration prior to the arbitration proceedings to enforce the status quo, and (ii) in a court to enforce the confidentiality provisions set forth in this Agreement. The mediation/arbitration proceedings and all documentation and/or information related to such processes shall be deemed confidential. This arbitration provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended.

    15. Time Limit on Actions. Any claim or cause of action by you arising out of or related to this Agreement must be filed by you within one (1) year after such claim or cause of action arose or forever be barred.

    16. Notices. Except as may otherwise be stated in this Agreement, notice to us must be sent by postal mail to: General Counsel’s Office, American Express Global Business Travel, 666 Third Avenue, New York NY 10017 and 5 Churchill Pl, Canary Wharf, London E14 5HU, UK.

    .

    You agree that we may provide any notice, disclosure or other communication related to this Agreement to you by any lawfully permitted electronic means, including (i) by posting it on the Referral Site, (ii) emailing it to an email address that you have provided us, (iii) making it available to you on the Referral Site or other GBT website through a link provided on an email or communication or (iv) mailing it to any postal address that you have provided us by U.S. mail or courier. Communications sent to you electronically will be effective the earlier of when (i) we send it to you, or (ii) send or otherwise provide you with notice that the communication has been posted on the Referral Site or other GBT website. Without limiting any other Section of this Agreement, we reserve the right to terminate your use of the Referral Site and participation in the Lead Referral Program if you withdraw your consent to receive electronic communications.

    17. Force Majeure. GBT will not be liable for any delay, failure in performance, loss or damage due to fire, explosions, power blackouts, earthquakes, floods, the elements, strikes, embargo, labor disputes, acts of civil or military authority, war, terrorism, acts of God, terrorism or other causes similar to the foregoing (“Force Majeure Events”).

    18. No Waiver. Failure by GBT to enforce any term or conditions of this Agreement will not be a waiver of the right to later enforce such term or condition, or any other term or condition, of this Agreement.

    19. No Partnership. Nothing contained herein shall be deemed or construed to create a partnership or joint venture between the Parties. The Referring Company is acting as an independent contractor and not as an agent of GBT.

    20. Assignment. This Agreement may not be assigned by you, in whole or in part, whether voluntarily or by operation of law (including by way of sale of assets, merger, consolidation, or otherwise), without our prior written consent. Any purported assignment by operation of law is voidable in our sole discretion. Except as otherwise specified in this Agreement, this Agreement binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.

    21. Invalidity. In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect. If any provision of this Agreement conflicts with any applicable law or regulation, such provision shall be deemed to be modified or deleted so as to be consistent with such law or regulation in a manner closest to the intent of the original provision of this Agreement.

    22. Third-Party Beneficiary. Except for GBT affiliates, no third party will be a beneficiary of this Agreement.


Modalités : Programme de recommandation d’entreprises

Mise à jour le 9 février 2024 (la « date de prise d’effet »)


Le texte qui suit présente les modalités (le « contrat ») relatives à la participation de la société qui soumet une recommandation (la « société qui soumet une recommandation » ou « vous ») au programme de recommandation d’un client potentiel (le « programme de recommandation d’un client potentiel ») offert par GBT Travel Services UK Limited, faisant affaire sous le nom d’American Express Global Business Travel (« GBT », « nous », « notre » ou « nos », et collectivement avec la société visée par une recommandation, les « parties »).

1. Définitions. Les termes clés employés dans les présentes sans y être définis ont le sens qui leur est donné au présent article 1. D’autres termes clés figurent dans le corps du présent contrat.

  1. « client potentiel» désigne une société qui pourrait souhaiter demander un compte établi par les Services de gestion des voyages.
    b. « compte établi par les Services de gestion des voyages » désigne un compte lié au programme des services de gestion des voyages établi relativement à un produit ou un service des Services de gestion des voyages.
    c. « date de début applicable à un nouveau client » désigne, à l’égard du nouveau client (terme défini à l’article 5 - Prime incitative), la date à laquelle GBT commence à effectuer un suivi du nouveau client parce que ce dernier a inscrit une première dépense au nouveau compte Services de gestion des voyages.
    d. « Services de gestion des voyages » désigne un produit ou un service de gestion des voyages d’affaires offert par GBT.
    e. « site du programme de recommandation » désigne le site à l’adresse https://explorer.amexglobalbusinesstravel.com/Lead-Submission-Form.html ou d’autres sites Web de GBT maintenus dans le cadre du programme de recommandation d’un client potentiel.
  2. Société qui soumet une recommandation
  3. Seuls les représentants autorisés de sociétés admissibles peuvent inscrire leur société au programme de recommandation d’un client potentiel en tant que société qui soumet une recommandation.
    b. Seule une société établie au Canada qui détient un numéro d’identification aux fins de l’impôt fédéral est admissible à titre de société qui soumet une recommandation aux termes du programme de recommandation d’un client potentiel. Les entités gouvernementales ne sont pas admissibles.
    c. La société qui soumet une recommandation déclare qu’elle est une entité commerciale constituée sous le régime des lois d’un territoire du Canada et que son principal établissement est situé au Canada.
    d. Vous déclarez que les employés, les mandataires ou les personnes physiques qui agissent aux termes du présent contrat (individuellement, une « personne qui recommande un client potentiel ») sont dûment autorisés à accéder au site du programme de recommandation ou à l’utiliser, et à vous lier légalement au présent contrat et à toutes les opérations réalisées en votre nom.
  4. Clients potentiels
  5. Vous acceptez par les présentes de recommander, à l’aide du site du programme de recommandation, des clients potentiels que nous inviterons à présenter une demande d’ouverture d’un nouveau compte établi par les Services de gestion des voyages.
    b. Vous acceptez de nous aider à solliciter un client potentiel, notamment en remplissant soigneusement et en soumettant le formulaire de soumission d’un client potentiel qui est disponible sur le site du programme de recommandation et, à notre demande, de fournir rapidement les renseignements supplémentaires dont vous avez connaissance au sujet du client potentiel.
    c. Nous déciderons, à notre entière discrétion, si nous sollicitons un client potentiel et nous approuverons ou rejetterons les demandes d’un client potentiel à notre entière discrétion et conformément à nos procédures.

  6. Client potentiel admissible
  7. Un « client potentiel admissible» ne doit pas être actuellement un client des Services de gestion des voyages d’American Express et ne doit pas avoir fait l’objet d’une recommandation comme client potentiel au cours de la dernière année dans le cadre d’un programme de recommandation d’un client potentiel interne ou externe de GBT.
    b. Malgré ce qui précède, GBT a un pouvoir discrétionnaire exclusif en ce qui a trait à l’acceptation de tous les clients potentiels, y compris les clients potentiels admissibles.

  8. Prime incitative
  9. Une prime incitative non récurrente (la « prime incitative ») sera versée uniquement à l’égard d’un client potentiel admissible qui est recommandé par l’intermédiaire du site de recommandation et qui i) devient un client des Services de gestion des voyages au Canada (un « nouveau client ») et ii) engage des frais sur le compte établi par les Services de gestion des voyages dans l’année suivant la date de début applicable à un nouveau client.
    b. La prime incitative sera versée à la société qui soumet une recommandation, à un compte indiqué par cette dernière. Des conditions supplémentaires peuvent s’appliquer selon le mode de versement.
    c. Le montant de la prime incitative versée à l’égard des nouveaux clients recommandés varie de 250 $ à 75 000 $ selon les projections de GBT relatives au volume total des voyages du nouveau client, calculé par GBT à son entière discrétion.
    d. La prime incitative sera versée dans un délai d’environ 60 jours suivant l’inscription d’une dépense au compte du nouveau client établi par les Services de gestion des voyages.
    e. Les primes incitatives sont uniquement versées aux sociétés et non aux personnes qui recommandent un client potentiel. f. Une seule prime incitative sera versée à l’égard de chaque compte établi par les Services de gestion des voyages, peu importe le nombre d’utilisateurs du compte.
    g. Aucune autre prime incitative ne devra être versée à l’égard de tout compte supplémentaire établi pour un nouveau client par les Services de gestion des voyages après la date de début applicable à un nouveau client.
    h. À l’exception des primes incitatives applicables indiquées dans les présentes, aucune autre prime ni aucuns autres frais ne devront être acquittés par GBT aux termes du présent contrat.
    i. Si GBT détermine à un moment quelconque que vous ou votre représentant, votre employé, votre membre ou une personne qui recommande un client potentiel avez fourni de faux renseignements au sujet de votre admissibilité au programme de recommandation d’un client potentiel ou de leur admissibilité à un tel programme, ou de l’autorisation à y participer, ou encore au sujet d’un client potentiel admissible, GBT se réserve de le droit de décider que vous n’êtes pas admissible au programme de recommandation d’un client potentiel et qu’elle n’a aucune obligation de verser une prime incitative.
    j. Si GBT apprend, après avoir versé une prime incitative aux termes des présentes, que vous ou vos représentants, vos employés, vos membres ou des personnes qui recommandent un client potentiel avez fourni à GBT de faux renseignements, vous devrez alors rembourser sans délai à GBT, à sa demande, cette prime incitative.
    k. Pendant la durée du présent contrat, GBT a un droit permanent de demander, et vous avez l’obligation d’exécuter rapidement en réponse à une telle demande, une vérification de la validité de l’inclusion de la société qui soumet une recommandation dans le programme de recommandation d’un client potentiel.

  10. Renseignements confidentiels.
  11. Renseignements confidentiels. Dans le cadre du programme de recommandation d’un client potentiel, GBT ou ses employés, mandataires ou sous-traitants peuvent vous communiquez certains renseignements commerciaux non publics, exclusifs et sensibles, qu’ils soient désignés ou non comme « confidentiels » ou « exclusifs » et qu’ils soient assortis ou non d’une autre désignation semblable, qui concernent les activités commerciales passées, actuelles ou futures de GBT ou de ses filiales ou membres du même groupe, ou leurs employés, clients ou tiers fournisseurs ou sous-traitants respectifs, y compris des documents ou des renseignements techniques, commerciaux ou financiers, des documents ou des renseignements se rapportant aux employés ou à la planification et d’autres documents ou renseignements confidentiels ou exclusifs de GBT (les « renseignements confidentiels»).
    b. Devoir de diligence. Vous protégerez, pour GBT, le caractère confidentiel de ces renseignements confidentiels et, à l’exception de ce qui est indiqué dans le présent contrat ou de ce que GBT pourrait autrement autoriser par écrit, vous ne divulguerez ces renseignements à aucune personne ou entreprise. Vous n’utiliserez les renseignements confidentiels à aucune fin qui n’est pas expressément autorisée par le présent contrat et traiterez tous les renseignements confidentiels avec le même degré de soin que vous prenez pour traiter vos propres renseignements confidentiels ou exclusifs, mais en aucun cas avec un degré de soin qui ne serait pas à tout le moins raisonnable. Vous pouvez communiquer des renseignements confidentiels uniquement à vos employés et sous-traitants qui sont liés envers vous par des obligations de confidentialité équivalentes pour l’essentiel à celles prévues au présent article et uniquement dans la mesure requise pour que vous remplissiez vos obligations aux termes du présent contrat. Sous réserve de ce qui est expressément stipulé dans les présentes, vous ne devez pas revendre ou céder des renseignements confidentiels, d’autres données de GBT ou des systèmes de GBT, ni en autoriser l’accès par un tiers.
    c. Exclusions. Des renseignements ne seront pas considérés comme des « renseignements confidentiels » uniquement dans la mesure où i) vous en aviez déjà connaissance, sans aucune restriction, au moment où vous les avez obtenus de GBT, ii) vous en avez pris connaissance par la suite auprès d’un tiers, sans aucune restriction et sans violation du présent contrat ou de toute autre convention, iii) ils sont ou deviennent publics autrement que par suite d’un acte répréhensible de votre part, et iv) vous les avez élaborés de façon indépendante, sans vous fonder sur des renseignements confidentiels.
    d. Obligation de divulgation. Vous pouvez divulguer des renseignements confidentiels si les lois, les règles ou les ordonnances applicables vous y obligent, pourvu que, s’il est raisonnablement possible de le faire et dans la mesure permise par la loi, vous fournissiez à GBT un préavis écrit de l’obligation de divulgation de sorte que GBT puisse demander une ordonnance de protection ou exercer un autre recours adéquat et pourvu que vous ne divulguiez que les renseignements confidentiels qui sont raisonnablement nécessaires pour respecter l’obligation de divulgation.
    e. Violation réelle ou imminente. Advenant une violation réelle ou imminente ou une tentative de violation des obligations à l’égard des renseignements confidentiels, GBT pourrait ne disposer d’aucun recours adéquat en dommages-intérêts et, en conséquence, elle pourrait demander immédiatement une injonction relativement à cette violation réelle ou imminente ou à cette tentative de violation.
    f. Retour des renseignements confidentiels. À la demande et au gré de GBT, ou advenant la résiliation ou l’expiration du présent contrat (ou de toute partie de celui-ci), vous vous engagez à rapidement a) retourner à GBT les renseignements confidentiels et l’ensemble des documents, des renseignements, des spécifications et des données en lien avec le contrat, même s’ils ne constituent pas des renseignements confidentiels ou b) détruire ou supprimer de façon permanente toutes les formes d’enregistrement des renseignements confidentiels et, à la demande de GBT, à attester par écrit que tous ces renseignements confidentiels ont été détruits ou supprimés de façon permanente.
  12. Déclarations et garanties. Vous déclarez, garantissez et promettez que vous êtes une entité juridique commerciale et que vous avez le pouvoir de conclure des contrats avec des tiers, et que les personnes qui recommandent un client potentiel sont actuellement vos employés ou représentants ou des employés ou représentants de vos membres et que vous les avez autorisés à participer en votre nom au programme de recommandation d’un client potentiel pendant la durée du présent contrat. Vous déclarez et garantissez également que vous respectez et ferez en sorte que vos personnes qui recommandent un client potentiel respectent l’ensemble des lois, des règles et des règlements applicables à l’égard de la participation au programme de recommandation d’un client potentiel, y compris, sans s’y limiter, les lois relatives à l’utilisation, à la divulgation et/ou à l’exportation de données techniques ou personnelles et aux interactions avec des utilisateurs qui fournissent de telles données. Vous utiliserez et ferez en sorte que vos personnes qui recommandent un client potentiel utilisent le programme de recommandation d’un client potentiel et le site du programme de recommandation d’un client potentiel, qu’avec du contenu et des données à l’égard desquels vous ou vos personnes qui recommandent un client potentiel, selon le cas, détenez tous les droits nécessaires. Vous déclarez et garantissez que vous avez le droit de fournir à GBT et aux membres de son groupe ainsi qu’à leurs tiers sous traitants les renseignements permettant d’identifier une personne inclus dans chaque recommandation d’un client, et que vous avez fourni un avis de votre inscription au programme de recommandation d’un client potentiel à vos employés et aux autres personnes que vous avez autorisés à participer au programme de recommandation d’un client potentiel, ainsi qu’à vos membres. Vous reconnaissez et acceptez que toutes les primes incitatives versées par GBT aux termes du programme de recommandation d’un client potentiel sont effectuées uniquement à votre intention et sont votre propriété exclusive. Vous reconnaissez et acceptez que vous assumez l’entière responsabilité des paiements au titre de l’impôt sur le revenu, des taxes de vente et des charges sociales applicables, de la communication d’informations fiscales et de toutes les obligations de retenue d’impôt à l’échelle fédérale, provinciale/territoriale ou locale qui pourraient découler de la réception ou de l’utilisation, par vous, de primes incitatives. Vous déclarez et garantissez ce qui suit :
  13. vous avez tous les pouvoirs requis pour conclure et exécuter le présent contrat;
    b. chaque personne qui recommande un client potentiel a atteint l’âge de la majorité dans votre territoire de résidence;
    c. votre acceptation des modalités du présent contrat et son exécution ne viole aucun autre contrat auquel vous êtes partie, ou qui vous lie, n’entre pas en conflit avec un tel autre contrat et n’entraîne pas un manquement ou un défaut aux termes d’un tel autre contrat;
    d. un représentant autorisé de la société qui soumet une recommandation a conclu le présent contrat et a le pouvoir de la lier au présent contrat;
    e. tous les renseignements fournis par vous ou par des personnes agissant pour votre compte sont véridiques, exhaustifs et exacts.

  14. Indemnisation.Vous vous engagez à défendre, indemniser et dégager de toute responsabilité GBT, sa société mère, ses filiales et les membres de son groupe, directs et indirects, ainsi que leurs mandataires, employés, représentants, concédants de licences et tiers fournisseurs (individuellement, une « partie liée à GBT») à l’égard des réclamations, responsabilités, pertes et dommages (y compris, sans s’y limiter, les honoraires d’avocat raisonnables) d’un tiers (y compris, pour l’application du présent article, les personnes qui recommandent un client potentiel) qui sont invoqués contre une partie liée à GBT et qui sont fondés sur la participation, par vous ou toute personne qui recommande un client potentiel, au programme de recommandation d’un client potentiel et sur l’utilisation du site de recommandation ou sur le défaut d’exécution ou l’exécution négligente ou fautive de vos obligations ou devoirs ou de ceux des personnes qui recommandent un client potentiel aux termes du présent contrat, ou sur un manquement, par vous ou un utilisateur, à une déclaration ou garantie prévue dans le présent contrat, ou qui en découlent.

    9. Limitation de responsabilité. EN AUCUN CAS LA RESPONSABILITÉ DE GBT À L’ÉGARD D’UNE RÉCLAMATION, D’UN DOMMAGE, D’UNE POURSUITE, D’UNE PERTE OU D’UN DROIT D’ACTION DÉCOULANT DU PRÉSENT CONTRAT OU S’Y RAPPORTANT (FONDÉ NOTAMMENT SUR UN CONTRAT, UN DÉLIT OU UNE GARANTIE) NE DÉPASSERA LE PLUS ÉLEVÉ DES MONTANTS SUIVANTS : I) LE TOTAL COMBINÉ DES MONTANTS DES PRIMES INCITATIVES QUE NOUS VOUS AVONS VERSÉES CONFORMÉMENT AUX MODALITÉS DU PRÉSENT CONTRAT AU COURS DE LA PÉRIODE DE DOUZE (12) MOIS PRÉCÉDANT IMMÉDIATEMENT L’ÉVÉNEMENT DONNANT LIEU À UNE TELLE RESPONSABILITÉ OU II) SOIXANTE-QUINZE MILLE DOLLARS (75 000 $), QUEL QUE SOIT LE FONDEMENT DE LA RÉCLAMATION OU DU DROIT D’ACTION. NONOBSTANT TOUTE DISPOSITION CONTRAIRE DANS LE PRÉSENT CONTRAT ET SAUF INTERDICTION EXPRESSE DE TOUTE LOI APPLICABLE, NI GBT, NI SA SOCIÉTÉ MÈRE, NI SES FILIALES ET LES MEMBRES DE SON GROUPE, DIRECTS OU INDIRECTS, NI LEURS MANDATAIRES, EMPLOYÉS, REPRÉSENTANTS, TIERS FOURNISSEURS ET CONCÉDANTS DE LICENCES RESPECTIFS NE POURRONT ÊTRE TENUS RESPONSABLES DE TOUT DOMMAGE INDIRECT, SPÉCIAL, ACCESSOIRE, CONSÉCUTIF, PUNITIF OU EXEMPLAIRE DE QUELQUE TYPE QUE CE SOIT (Y COMPRIS, MAIS SANS S’Y LIMITER, LA PERTE DE REVENUS, LA PERTE DE PROFITS OU LA PERTE D’ACTIVITÉ), DÉCOULANT DU PRÉSENT CONTRAT OU LIÉ AUX OBLIGATIONS QUI EN DÉCOULENT, MÊME S’ILS ONT ÉTÉ INFORMÉS DE CES DOMMAGES POTENTIELS. VOUS ET GBT CONVENEZ QUE LES PERTES DE PROFITS NE CONSTITUENT PAS DES DOMMAGES DIRECTS.

    10. Durée / résiliation. Le présent contrat commence à la date à laquelle vous commencez à participer au programme de recommandation d’un client potentiel. GBT peut résilier le présent contrat à tout moment en vous remettant un avis écrit. Vous pouvez résilier le présent contrat à tout moment en remettant à GBT un préavis écrit de soixante (60) jours. Chaque partie peut résilier le présent contrat sur-le-champ, sans autre avis, si l’autre partie viole toute condition importante du présent contrat et omet de corriger la violation dans les trente (30) jours après la réception de l’avis écrit de la violation transmis par la partie non défaillante.

    11. Maintien en vigueur. Toute disposition du présent contrat qui prévoit que des mesures soient prises ou que des conditions soient respectées après la résiliation ou l’expiration du présent contrat (y compris, sans s’y limiter, les dispositions en matière de confidentialité, de limitation de responsabilité et d’indemnisation) sera maintenue en vigueur après l’expiration ou la résiliation du présent contrat et continuera de produire ses effets.

    12. Entente intégrale / modifications. Le présent contrat constitue l’entente intégrale intervenue entre les parties et remplace toute entente verbale ou écrite antérieure relativement à l’objet des présentes. GBT se réserve le droit de modifier le présent contrat à tout moment et pour quelque raison que ce soit, y compris, sans s’y limiter, d’y apporter des changements systémiques ou des changements qui peuvent toucher ses clients qui ont un compte établi par les Services de gestion des voyages. GBT vous remettra un avis des changements importants apportés au présent contrat au moins trente (30) jours avant la date de prise d’effet de tels changements. Les modifications apportées au présent contrat produiront des effets sur vos droits et obligations et sur les nôtres qu’à compter de la date de prise d’effet dont il est fait mention dans le présent contrat. Vous serez lié par une telle modification si i) GBT n’est pas avisée par écrit, dans les quinze (15) jours précédant la date de prise d’effet, de votre intention de résilier le présent contrat ou ii) si vous continuez de participer au programme de recommandation d’un client potentiel. Les modifications apportées au présent contrat seront rétroactives et couvriront tous les nouveaux clients potentiels recommandés par vous ou en votre nom avant la date de prise d’effet des modifications. Malgré ce qui précède, si GBT ajoute des nouveaux produits ou services au programme de recommandation d’un client potentiel, les primes incitatives ne seront payables à l’égard d’un nouveau produit qu’après la date à laquelle GBT aura ajouté ce produit au programme de recommandation d’un client potentiel.

    13. Lois applicables. Vous acceptez que le présent contrat soit régi, interprété et appliqué conformément aux lois de la province de l’Ontario et aux lois du Canada qui s’y appliquent (sans égard aux principes de conflit de lois).

    14. Arbitrage. Les parties conviennent que les différends, réclamations ou litiges découlant du présent contrat ou s’y rapportant, y compris toute réclamation en vertu d’une loi ou d’un règlement (les « différends »), seront soumis à la médiation et, si une question n’est pas réglée par la médiation dans les quarante-cinq (45) jours suivant cette soumission, elle sera soumise à un arbitrage contraignant à la demande de l’une ou l’autre des parties. Toute médiation et/ou tout arbitrage aura lieu dans la ville de Toronto, dans la province de l’Ontario, et sera administré par le Centre international de résolution des différends ou par JAMS (au choix de la partie qui fait valoir le différend) et conformément à leurs règles. En cas d’incompatibilité entre le présent article et toute règle de l’organisme d’arbitrage, le présent article prévaudra. Sauf indication contraire dans les présentes, aucune des parties n’aura le droit de porter les différends devant un tribunal. LES DIFFÉRENDS DOIVENT ÊTRE TRANCHÉS INDIVIDUELLEMENT. AUCUN DROIT OU POUVOIR NE PERMET QU’UN DIFFÉREND SOIT ARBITRÉ SUR LA BASE D’UNE ACTION COLLECTIVE OU DANS UNE PRÉTENDUE CAPACITÉ DE REPRÉSENTATION DU GRAND PUBLIC OU D’AUTRES ENTITÉS DANS UNE POSITION SIMILAIRE. Le pouvoir de l’arbitre de résoudre les différends et de rendre des sentences est limité aux différends entre les parties au présent contrat uniquement et est soumis aux limitations de responsabilité énoncées dans le présent contrat. En outre, les différends opposant l’une des parties à l’autre ne peuvent être joints ou consolidés en arbitrage avec des différends soumis par un tiers ou contre un tiers, sauf accord écrit de toutes les parties. Aucune sentence ou décision arbitrale n’aura d’effet de préclusion sur les questions ou les réclamations dans un différend avec une personne qui n’est pas partie à l’arbitrage. Les parties acceptent que la décision rendue par l’arbitre est définitive et contraignante. Si une partie du présent article concernant le pouvoir de l’arbitre de résoudre les différends entre les parties au présent contrat est retirée du présent contrat ou jugée autrement inapplicable, le présent article sera retiré intégralement du présent contrat. Les dispositions du présent article peuvent être mises à exécution par un tribunal compétent, et tous les frais engagés par la partie qui demande l’exécution de la présente disposition lui seront remboursés par la partie contre laquelle l’ordonnance d’exécution est rendue. L’une ou l’autre des parties a le droit de demander un redressement équitable i) dans le cadre d’un arbitrage préalable à la procédure d’arbitrage pour faire respecter le statu quo et ii) devant un tribunal pour faire respecter les dispositions en matière de confidentialité énoncées dans le présent contrat. Les procédures de médiation/d’arbitrage et tous les documents et/ou renseignements liés à ces procédures sont considérés comme confidentiels. 

    15. Délai de prescription des actions. Toute réclamation ou tout droit d’action de votre part qui découle du présent contrat ou qui s’y rapporte doit être déposé dans un délai de un (1) an suivant l’évènement qui a donné lieu à la réclamation ou au droit d’action, sous peine d’être définitivement prescrit.

    16. Avis. Sauf indication contraire dans le présent contrat, les avis qui nous sont destinés doivent être envoyés par la poste à l’adresse suivante : General Counsel’s Office, American Express Global Business Travel, 666 Third Avenue, New York NY 10017 et 5 Churchill Pl, Canary Wharf, London E14 5HU, UK.

    Vous acceptez que nous puissions vous fournir des avis, de l’information ou toute autre communication liés au présent contrat par tout moyen électronique autorisé par la loi, notamment i) en les affichant sur le site du programme de recommandation, ii) en les envoyant à une adresse électronique que vous nous avez fournie, iii) en vous y donnant accès sur le site du programme de recommandation ou sur un autre site Web de GBT à l’aide d’un lien fourni dans un courriel ou une communication ou iv) en les envoyant par un service de postes du Canada ou par un service de messagerie à une adresse postale que vous nous avez fournie. Les communications qui vous sont envoyées par un moyen électronique prendront effet au moment le plus rapproché entre i) le moment où nous vous les envoyons ou ii) le moment où nous vous envoyons ou remettons un avis indiquant que la communication a été affichée sur le site du programme de recommandation ou sur un autre site Web de GBT. Sans limiter la portée de tout autre article du présent contrat, nous nous réservons le droit de mettre à fin à votre utilisation du site du programme de recommandation ou d’un autre site Web de GBT et à votre participation au programme de recommandation d’un client potentiel si vous retirez votre consentement à recevoir des communications électroniques.

    17. Force majeure. GBT ne sera pas responsable d’un retard, d’un défaut d’exécution, d’une perte ou d’un dommage découlant d’un incendie, d’une explosion, d’une panne d’électricité, d’un séisme, d’une inondation, des éléments de la nature, d’une grève, d’un embargo, d’un conflit de travail, d’un acte d’une autorité civile ou militaire, d’une guerre, d’un acte de terrorisme, d’un cas fortuit ou de toute autre cause similaire à ce qui précède (« cas de force majeure »). 

    18. Absence de renonciation. Le défaut par GBT de faire appliquer des modalités du présent contrat ne constituera pas une renonciation au droit de les faire appliquer ultérieurement ou de faire appliquer toute autre modalité du présent contrat.

    19. Absence de partenariat. Aucune disposition des présentes n’est censée créer un partenariat ou une coentreprise entre les parties. La société qui soumet une recommandation agit à titre d’entrepreneur indépendant et non pas à titre de mandataire de GBT.

    20. Cession. Vous ne pouvez céder le présent contrat, en tout ou en partie, volontairement ou par l’effet de la loi (y compris, notamment, dans le cadre d’une vente d’actifs, d’une fusion ou d’un regroupement), sans avoir obtenu notre consentement préalable écrit. Toute cession prétendument opérée par l’effet de la loi peut être annulée à notre entière discrétion. À moins d’indication contraire dans le présent contrat, le présent contrat lie les parties ainsi que leurs successeurs et ayants droit autorisés respectifs et s’applique à leur avantage.

    21. Invalidité. Si une disposition du présent contrat est déclarée invalide ou non exécutoire, les autres dispositions du présent contrat demeureront pleinement en vigueur. Si une disposition du présent contrat est incompatible avec une loi ou un règlement applicable, cette disposition sera réputée être supprimée ou modifiée de façon à ce qu’elle soit compatible avec la loi ou le règlement en cause et qu’elle respecte le plus possible l’intention de la disposition initiale du présent contrat.

    22. Tiers bénéficiaire. À l’exception des membres du même groupe que GBT, aucun tiers ne sera un bénéficiaire du présent contrat.
  15. Langue.Vous déclarez et garantissez que vous avez eu l’occasion d’examiner la version française du présent contrat et que vous souhaitez expressément être lié uniquement par la version anglaise. 


Terms and Conditions: Refer a Business Program
Revised as of February, 9, 2024 (the “Effective Date”)


The following are the Terms and Conditions (“Agreement”) for the participation of the referring company (the “Referring Company” or “you”) in the lead referral program (the “Lead Referral Program”) offered by GBT Travel Services UK Limited d/b/a American Express Global Business Travel. (“GBT”, “we”, “our”, or “us”, and together with the Referring Company the “Parties”).

1. Definitions. Capitalized terms used but not otherwise defined herein have the meanings ascribed to them in this Section 1. Other defined terms appear in the body of this Agreement.

  1. “Lead”means a company that may be interested in applying for a Travel Management Services Account.
    b. “New Client Commencement Date” means with respect to the New Client, as defined in Section 5 (Incentive Payment), the date on which the New Client is first tracked by GBT for spending on the new Travel Management Services Account.
    c. “Referral Site” means https://explorer.amexglobalbusinesstravel.com/Lead-Submission-Form, or other GBT sites maintained for the Lead Referral Program.
    d. “Travel Management Services” means a corporate travel management product or service offered by GBT.
    e. “Travel Management Services Account” means a Travel Management Services program account established with a Travel Management Services product or service.
  2. Referring Company
  3. Only authorized representatives of eligible companies can enroll their company in the Lead Referral Program as a Referring Company.
    b. Only a company in Canada with a company ID number is eligible to be a Referring Company under the Lead Referral Program. Government entities are not eligible.
    c. The Referring Company represents that it is a business entity organized under the laws of a jurisdiction within Canada and its principal place of business is located within Canada.
    d. You represent that any employees, agents, or individuals who act pursuant to this Agreement (each an “Individual Referrer”) are duly authorized to access or use the Referral Site and to legally bind you to this Agreement and all transactions conducted in your name.
  4. Leads
  5. You hereby agree to refer Leads by submitting them in the Referral Site for our solicitation of the Lead for application for a new Travel Management Services Account.
    b. You agree to assist us in solicitation of a Lead by, including but not limited to, submitting the Lead Submission Form found at the Referral Site carefully and accurately and at our request promptly providing additional information known to you about the Lead.
    c. We will in our sole discretion decide whether to solicit a Lead, and we will in our sole discretion approve or reject applications from a Lead in accordance with our procedures.
  6. Qualified Lead
  7. A “Qualified Lead” must not currently be a GBT customer and must not have been submitted as a referral within the last year through any internal or external GBT lead referral program.
    b. Notwithstanding the above, GBT has sole discretion regarding acceptance of all Leads, including Qualified Leads.
  8. Incentive Payment
  9. A one-time incentive payment (“Incentive Payment”) will be issued only for a Qualified Lead referred through the Referral Site which (i) becomes a Travel Management Services customer in Canada (a “New Client”) and (ii) spends on the Travel Management Services Account within one year after the New Client Commencement Date.
    b. The Incentive Payment will be paid to the Referring Company to an account identified by the Referring Company. Separate additional terms may apply depending on the payment method.
    c. The amount of the Incentive Payment for referred New Clients shall range from $250 to $75,000 depending on GBT’s projections of the total travel volume of the New Client, to be determined by GBT in its sole discretion.
    d. An Incentive Payment will be made within approximately 60 days after spending occurs on the New Client’s Travel Management Services Account.
    e. Incentive Payments are only paid to the Company and not to Individual Referrers.
    f. A single Incentive Payment shall be paid for each Travel Management Services Account, regardless of the number of users under the Travel Management Services Account.
    g. No additional Incentive Payment shall be due for any additional Travel Management Services Accounts that are established for a New Client after the New Client Commencement Date.
    h. Other than the applicable Incentive Payments set forth herein, no other payments or fees shall be paid or owed by GBT under this Agreement.
    i. If GBT determines at any time that you or your representative, employee, member or an Individual Referrer provided false information regarding your or their eligibility for or authorization to enter into the Lead Referral Program, or regarding a Qualified Lead, then GBT reserves the right to deem you to be ineligible for the Lead Referral Program and shall have no obligation to pay any Incentive Payment.
    j. If GBT learns, after having paid an Incentive Payment hereunder, that you or your representatives, employees, members or Individual Referrers have provided false information to GBT, then you shall promptly repay such Incentive Payment to GBT at GBT’s request.
    k. During the term of this Agreement, GBT shall have an ongoing right to request, and you shall have the obligation to promptly provide upon such request, verification that the Referring Company’s inclusion in the Lead Referral Program is valid.
  10. Confidential Information.
  11. Confidential Information. In connection with the Lead Referral Program, it is possible that GBT or its respective employees, agents or subcontractors, may disclose to you certain non-public, commercially proprietary or sensitive information, whether or not designated as “confidential” or “proprietary” or similar designation, that relates to the past, present or future business activities of GBT or its subsidiaries or affiliates, or their respective employees, customers or third party suppliers or contractors, including technical, marketing, financial, employee, planning, and other confidential or proprietary material or information of GBT (“Confidential Information”).
    b. Duty of Care.You will hold such Confidential Information in trust and confidence for GBT and, except as set forth in this Agreement or as otherwise may be authorized by GBT in writing, you will not disclose such information to any person, firm or enterprise. You will not use any Confidential Information for any purpose not expressly permitted by this Agreement, and will treat all Confidential Information with the same degree of care that you treat your own confidential or proprietary information, but in no event less than reasonable care. You may disclose Confidential Information only to your employees and contractors who are bound to you by confidentiality obligations substantially equivalent to those set forth in this section, and only as required in order for you to perform under this Agreement. Except as expressly stated herein, you shall not resell, assign, or permit any third-party access to Confidential Information, any other GBT data, or GBT systems.
    c. Exclusions. Information shall not be considered “Confidential Information” to the extent, but only to the extent, that such information: (i) was already known to you free of any restriction at the time it was obtained from GBT; (ii) is subsequently learned from an independent third party free of any restrictions and without breach of this Agreement or any other agreements; (iii) is or becomes publicly available through no wrongful act by you; (iv) is independently developed by you without reference to any Confidential Information.
    d. Required Disclosure. You may disclose Confidential Information if required to do so under applicable law, rule or order, provided that you, where reasonably practicable and to the extent legally permissible, provides GBT with prior written notice of the required disclosure so that GBT may seek a protective order or other appropriate remedy, and provided further that you discloses no more Confidential Information than is reasonably necessary in order to respond to the required disclosure.
    e. Breach or Threatened Breach. In the event of a breach or threatened or attempted breach of the obligations with respect to Confidential Information, GBT may have no adequate remedy in damages and, accordingly, may immediately seek injunctive relief against such breach or threatened or attempted breach.
    f. Return of Confidential Information. At the request and option of GBT, or in the event of termination or expiration of this Agreement (or any part thereof), you agree to promptly (a) return to GBT the Confidential Information and all documentation, information, specifications, and data related to the Agreement, even if not Confidential Information; or (b) destroy or permanently erase on all forms of recordation the Confidential Information and, if requested by GBT, acknowledge in writing that all such Confidential Information has been destroyed or permanently erased.
  12. Representations and Warranties.You warrant, represent and covenant that you are a legal business entity and have the legal authority to enter into binding contracts with third parties, and that any Individual Referrers are current employees or representatives of you or of your members and whom you have authorized to participate in the Lead Referral Program on your behalf during the term of this Agreement. You also represent and warrant that you do and will cause your Individual Referrers to comply with all applicable laws, rules and regulations with respect to participation in the Lead Referral Program, including, but not limited to, laws related to the use, disclosure and/or export of technical or personal data and dealings with users providing such data. You will, and cause your Individual Referrers to, only use the Lead Referral Program and the Referral Site with content and data for which you and your Individual Referrers, as applicable, have all necessary rights. You represent and warrant that you have the right to provide GBT and its affiliates and their third party contractors with any personally identifiable information included with each referral of a Client, and you have provided notice of your enrolment in the Lead Referral Program to your employees and other individuals authorized by you to participate in the Lead Referral Program and to your members. You acknowledge and agree that all Incentive Payments paid by GBT under the Lead Referral Program are made solely to you and are your sole property. You acknowledge and agree to assume full responsibility for any and all federal, provincial/territorial and local income taxes, sales taxes, applicable payroll taxes, tax information reporting, and tax withholding obligations that may arise as a result of your receipt or use of Incentive Fees. You represent and warrant that:
  13. you have full power and authority to enter into and perform this Agreement;
    b. you have reached the age of majority in your jurisdiction of residence;
    c. your agreement to the terms and conditions of this Agreement and performance of this Agreement does not violate, conflict with, or result in a breach of, or default under, any other contract or agreement to which you are a party, or by which you are bound;
    d. an authorized representative of the Referring Company has entered into this Agreement and has authority to bind the Referring Company to this Agreement; and,
    e. all information provided by you and individuals on your behalf is true, complete and accurate.
  14. Indemnification.You agree to defend, indemnify and hold harmless GBT, its parent, its direct and indirect subsidiaries and affiliates and their agents, employees, representatives, licensors and third-party suppliers (each, an “GBT Party”) from any third party (including Individual Referrers for purposes of this Section) claims, liabilities, losses or damages (including, without limitation, reasonable attorney’s fees) asserted against a GBT Party and based upon or arising out of your or any Individual Referrers’ participation in the Lead Referral Program and any use of the Referral Site, or any failure to perform, or negligent or wrongful performance of, any of your or any Individual Referrers’ obligations or duties under this Agreement or your or any user’s breach of a representation or warranty in this Agreement.

    9. Limitation of Liability.IN NO EVENT WILL GBT’S LIABILITY FOR ANY CLAIMS, DAMAGES, LAWSUITS, LOSSES OR CAUSES OF ACTION ARISING UNDER OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE) EXCEED THE GREATER OF: (I) THE COMBINED TOTAL OF AMOUNTS OF INCENTIVE PAYMENTS PAID BY US TO YOU PURSUANT TO THE TERMS OF THIS AGREEMENT, IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY; OR (II) SEVENTY FIVE THOUSAND DOLLARS ($75,000), REGARDLESS OF THE BASIS OF THE CLAIM OR CAUSE OF ACTION. NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY AND EXCEPT AS OTHERWISE EXPRESSLY PROHIBITED BY APPLICABLE LAW, NONE OF GBT, ITS PARENT, ITS DIRECT OR INDIRECT SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE AGENTS, EMPLOYEES, REPRESENTATIVES, THIRD-PARTY SUPPLIERS AND LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST REVENUES, LOSS OF PROFITS, OR LOSS OF BUSINESS), ARISING FROM THIS AGREEMENT OR RELATING TO THE OBLIGATIONS HEREUNDER, EVEN IF ADVISED OF SUCH POTENTIAL DAMAGES. YOU AND GBT AGREE THAT LOST PROFITS DO NOT CONSTITUTE DIRECT DAMAGES.

    10. Term / Termination. This Agreement shall commence on the date you begin to participate in the Lead Referral Program. GBT may terminate this Agreement at any time upon written notice to you. You may terminate this Agreement at any time upon sixty (60) days’ prior written notice to GBT. Either party may terminate this Agreement immediately without further notice if the other party breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach from the non-breaching party.

    11. Survival. Any provision of this Agreement, which contemplates performance or observance after termination or expiration of this Agreement (including, without limitation, confidentiality, limitation of liability and indemnification provisions) will survive termination or expiration of this Agreement and continue in full force and effect.

    12. Entire Agreement / Amendments. This Agreement is the entire agreement between the Parties and supersedes any previous oral or written agreement relating to the subject matter hereof. GBT reserves the right to change this Agreement at any time and for any reason, including, without limitation, systemic changes or changes which may affect its Travel Management Services Account client base. GBT shall provide you with notice of any material changes to this Agreement at least thirty (30) days prior to the Effective Date of such changes. Any modifications to this Agreement will only affect your and our respective rights and obligations from the Effective Date in this Agreement and thereafter. You shall be bound by such changes if (i) GBT is not notified in writing within fifteen (15) days of the Effective Date of your intent to terminate this Agreement or (ii) if you continue to participate in the Lead Referral Program. Any changes to this Agreement will be retroactive and cover any new Leads referred by you or in your name prior to the effective date of the changes. Notwithstanding the above, in the event GBT adds new products or services to the Lead Referral Program, Incentive Fees shall only be payable for any such new products after the date that GBT has added such products to the Lead Referral Program.

    13. Governing Law. You agree that this Agreement will be governed by, construed and enforced in accordance with the laws of Ontario, Canada (without giving effect to the conflict of laws principles).

    14. Arbitration. The Parties agree that any and all disputes, claims or controversies arising out of or related to this Agreement, including any claims under any statute or regulation (“Disputes”), shall be submitted to mediation and if the matter is not resolved through mediation within forty-five (45) days from such submission, it shall be submitted for binding arbitration upon the demand of either party. Any mediation and/or arbitration shall take place in Ontario, Canada, and shall be administered by, and pursuant to the rules of, the International Centre for Dispute Resolution or JAMS, upon the election of the party asserting the Dispute. In the event of any inconsistency between this Section and any rule of the arbitration organization, this Section will control. Except as otherwise provided for herein, neither party will have the right to litigate Disputes. DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTES TO BE ARBITRATED ON A CLASS ACTION BASIS OR IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OR OTHER ENTITIES SIMILARLY SITUATED. The arbitrator’s authority to resolve Disputes and to make awards is limited to Disputes between the Parties of this Agreement alone and is subject to the limitations of liability set forth in this Agreement. Furthermore, Disputes brought by either party against the other may not be joined or consolidated in arbitration with Disputes brought by or against any third party, unless agreed to in writing by all Parties. No arbitration award or decision shall be given preclusive effect as to issues or claims in any Dispute with anyone who is not a party to the arbitration. The Parties agree that the arbitrator’s decision shall be final and binding. Should any portion of this Section regarding the arbitrator’s authority to resolve Disputes between the Parties of this Agreement be stricken from this Agreement or deemed otherwise unenforceable, then this entire Section shall be stricken from this Agreement. The provisions of this Section may be enforced in a court of competent jurisdiction, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses incurred in obtaining the enforcement of this provision to be paid to the party against whom enforcement is ordered. Either party shall have the right to seek equitable relief (i) in arbitration prior to the arbitration proceedings to enforce the status quo, and (ii) in a court to enforce the confidentiality provisions set forth in this Agreement. The mediation/arbitration proceedings and all documentation and/or information related to such processes shall be deemed confidential.

    15. Time Limit on Actions. Any claim or cause of action by you arising out of or related to this Agreement must be filed by you within one (1) year after such claim or cause of action arose or forever be barred.

    16. Notices. Except as may otherwise be stated in this Agreement, notice to us must be sent by postal mail to: General Counsel’s Office, American Express Global Business Travel, 666 Third Avenue, New York NY 10017 and 5 Churchill Pl, Canary Wharf, London E14 5HU, UK

    You agree that we may provide any notice, disclosure or other communication related to this Agreement to you by any lawfully permitted electronic means, including (i) by posting it on the Referral Site, (ii) emailing it to an email address that you have provided us, (iii) making it available to you on the Referral Site or other GBT website through a link provided on an email or communication or (iv) mailing it to any postal address that you have provided us by Canada Post mail or courier. Communications sent to you electronically will be effective the earlier of when (i) we send it to you, or (ii) send or otherwise provide you with notice that the communication has been posted on the Referral Site or other GBT website. Without limiting any other Section of this Agreement, we reserve the right to terminate your use of the Referral Site and participation in the Lead Referral Program if you withdraw your consent to receive electronic communications.

    17. Force Majeure. GBT will not be liable for any delay, failure in performance, loss or damage due to fire, explosions, power blackouts, earthquakes, floods, the elements, strikes, embargo, labor disputes, acts of civil or military authority, war, terrorism, acts of God, terrorism or other causes similar to the foregoing (“Force Majeure Events”).

    18. No Waiver. Failure by GBT to enforce any term or conditions of this Agreement will not be a waiver of the right to later enforce such term or condition, or any other term or condition, of this Agreement.

    19. No Partnership. Nothing contained herein shall be deemed or construed to create a partnership or joint venture between the Parties. The Referring Company is acting as an independent contractor and not as an agent of GBT.

    20. Assignment. This Agreement may not be assigned by you, in whole or in part, whether voluntarily or by operation of law (including by way of sale of assets, merger, consolidation, or otherwise), without our prior written consent. Any purported assignment by operation of law is voidable in our sole discretion. Except as otherwise specified in this Agreement, this Agreement binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.

    21. Invalidity. In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect. If any provision of this Agreement conflicts with any applicable law or regulation, such provision shall be deemed to be modified or deleted so as to be consistent with such law or regulation in a manner closest to the intent of the original provision of this Agreement.

    22. Third-Party Beneficiary. Except for GBT affiliates, no third party will be a beneficiary of this Agreement.
  15. Language.You represent and warrant that you have had the opportunity to examine the French version of this Agreement and that it is your express wish to be bound only by the present English version.


Terms and Conditions: Refer a Business Program
Revised as of February, 2, 2024 (the “Effective Date”)


The following are the Terms and Conditions (“Agreement”) for the participation of the referring company (the “Referring Company” or “you”) in the lead referral program (the “Lead Referral Program”) offered by GBT Australia Pty Ltd d/b/a American Express Global Business Travel. (“GBT”, “we”, “our”, or “us”, and together with the Referring Company the “Parties”).

1. Definitions. Capitalized terms used but not otherwise defined herein have the meanings ascribed to them in this Section 1. Other defined terms appear in the body of this Agreement.

  1. “Lead”means a company that may be interested in applying for a Travel Management Services Account.
    b. “New Client Commencement Date” means with respect to the New Client, as defined in Section 5 (Incentive Payment), the date on which the New Client is first tracked by GBT for spending on the new Travel Management Services Account.
    c. “Referral Site” means https://explorer.amexglobalbusinesstravel.com/Lead-Submission-Form.html, or other GBT sites maintained for the Lead Referral Program.
    d. “Travel Management Services” means a corporate travel management product or service offered by GBT.
    e. “Travel Management Services Account” means a Travel Management Services program account established with a Travel Management Services product or service.
  2. Referring Company
  3. Only authorized representatives of eligible companies can enroll their company in the Lead Referral Program as a Referring Company.
    b. Only a company in Australia with a registered company number and national tax id number is eligible to be a Referring Company under the Lead Referral Program. Government entities are not eligible.
    c. The Referring Company represents that it is a business entity organized under the laws of a jurisdiction within Australia and its principal place of business is located within Australia.
    d. You represent that any employees, agents, or individuals who act pursuant to this Agreement (each an “Individual Referrer”) are duly authorized to access or use the Referral Site and to legally bind you to this Agreement and all transactions conducted in your name.
  4. Leads
  5. You hereby agree to refer Leads by submitting them in the Referral Site for our solicitation of the Lead for application for a new Travel Management Services Account.
    b. You agree to assist us in solicitation of a Lead by, including but not limited to, submitting the Lead Submission Form found at the Referral Site carefully and accurately and at our request promptly providing additional information known to you about the Lead.
    c. We will in our sole discretion decide whether to solicit a Lead, and we will in our sole discretion approve or reject applications from a Lead in accordance with our procedures.
  6. Qualified Lead
  7. A “Qualified Lead” must not currently be a GBT customer nor a customer of any of its affiliates and must not have been submitted as a referral within the last year through any internal or external GBT lead referral program.
    b. Notwithstanding the above, GBT has sole discretion regarding acceptance of all Leads, including Qualified Leads.
  8. Incentive Payment
  9. A one-time incentive payment (“Incentive Payment”) will be issued only for a Qualified Lead referred through the Referral Site which (i) becomes a Travel Management Services customer in the United States (a “New Client”) and (ii) spends on the Travel Management Services Account within one year after the New Client Commencement Date.
    b. The Incentive Payment will be paid to the Referring Company to an account identified by the Referring Company. Separate additional terms may apply depending on the payment method.
    c. The amount of the Incentive Payment for referred New Clients shall range from $250 to $75,000 depending on GBT’s projections of the total travel volume of the New Client, to be determined by GBT in its sole discretion.
    d. An Incentive Payment will be made within approximately 60 days after spending occurs on the New Client’s Travel Management Services Account.
    e. Incentive Payments are only paid to the Company and not to Individual Referrers.
    f. A single Incentive Payment shall be paid for each Travel Management Services Account, regardless of the number of users under the Travel Management Services Account.
    g. No additional Incentive Payment shall be due for any additional Travel Management Services Accounts that are established for a New Client after the New Client Commencement Date.
    h. Other than the applicable Incentive Payments set forth herein, no other payments or fees shall be paid or owed by GBT under this Agreement.
    i. If GBT determines at any time that you or your representative, employee, member or an Individual Referrer provided false information regarding your or their eligibility for or authorization to enter into the Lead Referral Program, or regarding a Qualified Lead, then GBT reserves the right to deem you to be ineligible for the Lead Referral Program and shall have no obligation to pay any Incentive Payment.
    j. If GBT learns, after having paid an Incentive Payment hereunder, that you or your representatives, employees, members or Individual Referrers have provided false information to GBT, then you shall promptly repay such Incentive Payment to GBT at GBT’s request.
    k. During the term of this Agreement, GBT shall have an ongoing right to request, and you shall have the obligation to promptly provide upon such request, verification that the Referring Company’s inclusion in the Lead Referral Program is valid.
  10. Confidential Information.
  11. Confidential Information. In connection with the Lead Referral Program, it is possible that GBT or its respective employees, agents or subcontractors, may disclose to you certain non-public, commercially proprietary or sensitive information, whether or not designated as “confidential” or “proprietary” or similar designation, that relates to the past, present or future business activities of GBT or its subsidiaries or affiliates, or their respective employees, customers or third party suppliers or contractors, including technical, marketing, financial, employee, planning, and other confidential or proprietary material or information of GBT (“Confidential Information”).
    b. Duty of Care.You will hold such Confidential Information in trust and confidence for GBT and, except as set forth in this Agreement or as otherwise may be authorized by GBT in writing, you will not disclose such information to any person, firm or enterprise. You will not use any Confidential Information for any purpose not expressly permitted by this Agreement, and will treat all Confidential Information with the same degree of care that you treat your own confidential or proprietary information, but in no event less than reasonable care. You may disclose Confidential Information only to your employees and contractors who are bound to you by confidentiality obligations substantially equivalent to those set forth in this section, and only as required in order for you to perform under this Agreement. Except as expressly stated herein, you shall not resell, assign, or permit any third-party access to Confidential Information, any other GBT data, or GBT systems.
    c. Exclusions. Information shall not be considered “Confidential Information” to the extent, but only to the extent, that such information: (i) was already known to you free of any restriction at the time it was obtained from GBT; (ii) is subsequently learned from an independent third party free of any restrictions and without breach of this Agreement or any other agreements; (iii) is or becomes publicly available through no wrongful act by you; (iv) is independently developed by you without reference to any Confidential Information.
    d. Required Disclosure. You may disclose Confidential Information if required to do so under applicable law, rule or order, provided that GBT, where reasonably practicable and to the extent legally permissible, provides the you with prior written notice of the required disclosure so that GBT may seek a protective order or other appropriate remedy, and provided further that the GBT discloses no more Confidential Information than is reasonably necessary in order to respond to the required disclosure.
    e. Breach or Threatened Breach. In the event of a breach or threatened or attempted breach of the obligations with respect to Confidential Information, GBT may have no adequate remedy in damages and, accordingly, may immediately seek injunctive relief against such breach or threatened or attempted breach.
    f. Return of Confidential Information. At the request and option of GBT, or in the event of termination or expiration of this Agreement (or any part thereof), you agree to promptly (a) return to GBT the Confidential Information and all documentation, information, specifications, and data related to the Agreement, even if not Confidential Information; or (b) destroy or permanently erase on all forms of recordation the Confidential Information and, if requested by GBT, acknowledge in writing that all such Confidential Information has been destroyed or permanently erased.
  12. Representations and Warranties.You warrant, represent and covenant that you are a legal business entity and have the legal authority to enter into binding contracts with third parties, and that any Individual Referrers are current employees or representatives of you or of your members and whom you have authorized to participate in the Lead Referral Program on your behalf during the term of this Agreement. You also represent and warrant that you do and will cause your Individual Referrers to comply with all applicable laws, rules and regulations with respect to participation in the Lead Referral Program, including, but not limited to, laws related to the use, disclosure and/or export of technical or personal data and dealings with users providing such data. You will, and cause your Individual Referrers to, only use the Lead Referral Program and the Referral Site with content and data for which you and your Individual Referrers, as applicable, have all necessary rights. You represent and warrant that you have the right to provide GBT and its affiliates and their third party contractors with any personally identifiable information included with each referral of a Client, and you have provided notice of your enrollment in the Lead Referral Program to your employees and other individuals authorized by you to participate in the Lead Referral Program and to your members. You acknowledge and agree that all Incentive Payments paid by GBT under the Lead Referral Program are made solely to you and are your sole property. You acknowledge and agree to assume full responsibility for any and all federal, state and local income taxes, sales taxes, applicable payroll taxes, tax information reporting, and tax withholding obligations that may arise as a result of your receipt or use of Incentive Fees. You represent and warrant that:
  13. you have full power and authority to enter into and perform this Agreement;
    b. you are at least 18 years of age and of full legal age in your state of residence;
    c. your agreement to the terms and conditions of this Agreement and performance of this Agreement does not violate, conflict with, or result in a breach of, or default under, any other contract or agreement to which you are a party, or by which you are bound;
    d. an authorized representative of the Referring Company has entered into this Agreement and has authority to bind the Referring Company to this Agreement; and,
    e. all information provided by you and individuals on your behalf is true, complete and accurate.
  14. Indemnification.You agree to defend, indemnify and hold harmless GBT, its parent, its direct and indirect subsidiaries and affiliates and their agents, employees, representatives, licensors and third-party suppliers (each, an “GBT Party”) from any third party (including Individual Referrers for purposes of this Section) claims, liabilities, losses or damages (including, without limitation, reasonable attorney’s fees) asserted against a GBT Party and based upon or arising out of your or any Individual Referrers’ participation in the Lead Referral Program and any use of the Referral Site, or any failure to perform, or negligent or wrongful performance of, any of your or any Individual Referrers’ obligations or duties under this Agreement or your or any user’s breach of a representation or warranty in this Agreement.

    9. Limitation of Liability.IN NO EVENT WILL GBT’S LIABILITY FOR ANY CLAIMS, DAMAGES, LAWSUITS, LOSSES OR CAUSES OF ACTION ARISING UNDER OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE) EXCEED THE GREATER OF: (I) THE COMBINED TOTAL OF AMOUNTS OF INCENTIVE PAYMENTS PAID BY US TO YOU PURSUANT TO THE TERMS OF THIS AGREEMENT, IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY; OR (II) SEVENTY FIVE THOUSAND DOLLARS ($75,000), REGARDLESS OF THE BASIS OF THE CLAIM OR CAUSE OF ACTION. NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY AND EXCEPT AS OTHERWISE EXPRESSLY PROHIBITED BY APPLICABLE LAW, NONE OF GBT, ITS PARENT, ITS DIRECT OR INDIRECT SUBSIDIARIES AND AFFILIATES AND THEIR RESPECTIVE AGENTS, EMPLOYEES, REPRESENTATIVES, THIRD-PARTY SUPPLIERS AND LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST REVENUES, LOSS OF PROFITS, OR LOSS OF BUSINESS), ARISING FROM THIS AGREEMENT OR RELATING TO THE OBLIGATIONS HEREUNDER, EVEN IF ADVISED OF SUCH POTENTIAL DAMAGES. YOU AND GBT AGREE THAT LOST PROFITS DO NOT CONSTITUTE DIRECT DAMAGES.

    10. Term / Termination. This Agreement shall commence on the date you begin to participate in the Lead Referral Program. GBT may terminate this Agreement at any time upon written notice to you. You may terminate this Agreement at any time upon sixty (60) days’ prior written notice to GBT. Either party may terminate this Agreement immediately without further notice if the other party breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach from the non-breaching party.

    11. Survival. Any provision of this Agreement, which contemplates performance or observance after termination or expiration of this Agreement (including, without limitation, confidentiality, limitation of liability and indemnification provisions) will survive termination or expiration of this Agreement and continue in full force and effect.

    12. Entire Agreement / Amendments. This Agreement is the entire agreement between the Parties and supersedes any previous oral or written agreement relating to the subject matter hereof. GBT reserves the right to change this Agreement at any time and for any reason, including, without limitation, systemic changes or changes which may affect its Travel Management Services Account client base. GBT shall provide you with notice of any material changes to this Agreement at least thirty (30) days prior to the Effective Date of such changes. Any modifications to this Agreement will only affect your and our respective rights and obligations from the Effective Date in this Agreement and thereafter. You shall be bound by such changes if (i) GBT is not notified in writing within fifteen (15) days of the Effective Date of your intent to terminate this Agreement or (ii) if you continue to participate in the Lead Referral Program. Any changes to this Agreement will be retroactive and cover any new Leads referred by you or in your name prior to the effective date of the changes. Notwithstanding the above, in the event GBT adds new products or services to the Lead Referral Program, Incentive Fees shall only be payable for any such new products after the date that GBT has added such products to the Lead Referral Program.

    13. Governing Law. You agree that this Agreement will be governed by, construed and enforced in accordance with the laws of the State of New South Wales, Australia.

    14. Arbitration. The Parties agree that any and all disputes, claims or controversies arising out of or related to this Agreement, including any claims under any statute or regulation (“Disputes”), shall be submitted to mediation and if the matter is not resolved through mediation within forty-five (45) days from such submission, it shall be submitted for binding arbitration upon the demand of either party. Any mediation and/or arbitration shall take place in
    New South Wales, to be administered by, and under the rules of, Australian Centre for International Commercial Arbitration upon the election of the party asserting the Dispute. In the event of any inconsistency between this Section and any rule of the arbitration organization, this Section will control. Except as otherwise provided for herein, neither party will have the right to litigate Disputes. DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTES TO BE ARBITRATED ON A CLASS ACTION BASIS OR IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OR OTHER ENTITIES SIMILARLY SITUATED. The arbitrator’s authority to resolve Disputes and to make awards is limited to Disputes between the Parties of this Agreement alone and is subject to the limitations of liability set forth in this Agreement. Furthermore, Disputes brought by either party against the other may not be joined or consolidated in arbitration with Disputes brought by or against any third party, unless agreed to in writing by all Parties. No arbitration award or decision shall be given preclusive effect as to issues or claims in any Dispute with anyone who is not a party to the arbitration. The Parties agree that the arbitrator’s decision shall be final and binding. Should any portion of this Section regarding the arbitrator’s authority to resolve Disputes between the Parties of this Agreement be stricken from this Agreement or deemed otherwise unenforceable, then this entire Section shall be stricken from this Agreement. The provisions of this Section may be enforced in a court of competent jurisdiction, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses incurred in obtaining the enforcement of this provision to be paid to the party against whom enforcement is ordered. Either party shall have the right to seek equitable relief (i) in arbitration prior to the arbitration proceedings to enforce the status quo, and (ii) in a court to enforce the confidentiality provisions set forth in this Agreement. The mediation/arbitration proceedings and all documentation and/or information related to such processes shall be deemed confidential.
    15. Time Limit on Actions. Any claim or cause of action by you arising out of or related to this Agreement must be filed by you within one (1) year after such claim or cause of action arose or forever be barred.

    16. Notices. Except as may otherwise be stated in this Agreement, notice to us must be sent by postal mail to: General Counsel’s Office, American Express Global Business Travel, 666 Third Avenue, New York NY 10017 and 5 Churchill Pl, Canary Wharf, London E14 5HU, UK.

    You agree that we may provide any notice, disclosure or other communication related to this Agreement to you by any lawfully permitted electronic means, including (i) by posting it on the Referral Site, (ii) emailing it to an email address that you have provided us, (iii) making it available to you on the Referral Site or other GBT website through a link provided on an email or communication or (iv) mailing it to any postal address that you have provided us by Australian mail or courier. Communications sent to you electronically will be effective the earlier of when (i) we send it to you, or (ii) send or otherwise provide you with notice that the communication has been posted on the Referral Site or other GBT website. Without limiting any other Section of this Agreement, we reserve the right to terminate your use of the Referral Site and participation in the Lead Referral Program if you withdraw your consent to receive electronic communications.

    17. Force Majeure. GBT will not be liable for any delay, failure in performance, loss or damage due to fire, explosions, power blackouts, earthquakes, floods, the elements, strikes, embargo, labor disputes, acts of civil or military authority, war, terrorism, acts of God, terrorism or other causes similar to the foregoing (“Force Majeure Events”).

    18. No Waiver. Failure by GBT to enforce any term or conditions of this Agreement will not be a waiver of the right to later enforce such term or condition, or any other term or condition, of this Agreement.

    19. No Partnership. Nothing contained herein shall be deemed or construed to create a partnership or joint venture between the Parties. The Referring Company is acting as an independent contractor and not as an agent of GBT.

    20. Assignment. This Agreement may not be assigned by you, in whole or in part, whether voluntarily or by operation of law (including by way of sale of assets, merger, consolidation, or otherwise), without our prior written consent. Any purported assignment by operation of law is voidable in our sole discretion. Except as otherwise specified in this Agreement, this Agreement binds, and inures to the benefit of, the Parties and their respective successors and permitted assigns.

    21. Invalidity. In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect. If any provision of this Agreement conflicts with any applicable law or regulation, such provision shall be deemed to be modified or deleted so as to be consistent with such law or regulation in a manner closest to the intent of the original provision of this Agreement.

    22. Third-Party Beneficiary. Except for GBT affiliates, no third party will be a beneficiary of this Agreement.